Pricing & Payment Terms
Each service is quoted after a phone call or a visit. The final price is confirmed before starting and does not change during the work.
- Quote
- It is set in writing before starting
- Payment
- Upon completion, in cash or by bank transfer
- Deposit
- None for standard orders
- Invoice
- Issued for every job
1. How prices are set
The price is calculated based on estimated time, required materials, and access to the location. For cleaning, we measure the surface area or number of rooms; for footwear, we assess the item in hand.
2. Payment methods
We accept cash on completion or bank transfer with an invoice. This website does not collect card details.
- Cash on completion
- Bank transfer with invoice
3. Invoicing
We issue an invoice for all jobs, for both individuals and businesses. The invoice is delivered upon completion of the service or sent by email if payment is by bank transfer.
4. Deposits and materials
We do not ask for a deposit for jobs under 200 euros. For weddings, events, or large cleanings, we ask for a 20% reservation to confirm the date, which is deducted from the total.
5. Late payment
If the client cancels with less than 24 hours' notice, a minimum visit fee of 30 euros is charged. Unpaid invoices to businesses accrue legal interest from the due date.
6. Questions about this policy
You can write to us at [email protected] or call us at +34 971 975 70 02 during Mon-Thu 07:45 - 15:30, Fri 07:45 - 14:30, Sat 09:30 - 15:15. We answer every inquiry within one business day.
- Merchant
- Friola Servicios Integrales S.L.
- Registered address
- Calle de Sant Miquel, 40, 07002 Palma, España
- [email protected]
- Phone
- +34 971 975 70 02
- Working hours
- Mon-Thu 07:45 - 15:30, Fri 07:45 - 14:30, Sat 09:30 - 15:15
- Registration
- CIF: B-79081500