Cancellation & Refund Policy
You can cancel or reschedule the appointment at no cost if you notify us at least 24 hours in advance. For cancellations with less notice, the minimum visit fee indicated in the quote applies.
- Free cancellation
- Up to 24 hours before the start
- Rescheduling
- Free of charge, any time before the start
- Refund time
- Within 5 business days
- Refund method
- Same way you paid
1. Cancellation window
You can cancel by phone or email up to 24 hours before the start at no charge. If you cancel later, we may charge for materials already purchased for you, as per the quote.
2. Rescheduling
We reschedule at no charge. We offer you the first available slot on a business day.
3. When you get your money back
We refund the full amount if we cancel, if we cannot meet the agreed scope, or if the result does not match the quote and we cannot fix it within a reasonable time.
- If you have already paid a deposit and cancel with more than 24 hours' notice, the full amount is refunded.
- If you cancel with less than 24 hours' notice, the deposit is deducted as a minimum visit fee.
- If the service cannot be performed for reasons attributable to us, the full amount is refunded.
4. How to request a refund
- Email or call us to notify us of the cancellation.
- Provide us with the quote number or the service date.
- We confirm the refund and the timeframe depending on the payment method.
5. Timeline
Refunds are made within 5 to 10 business days from confirmation.
6. Questions about this policy
You can write to us at [email protected] or call us at +34 971 975 70 02 during Mon-Thu 07:45 - 15:30, Fri 07:45 - 14:30, Sat 09:30 - 15:15. We answer every inquiry within one business day.
- Merchant
- Friola Servicios Integrales S.L.
- Registered address
- Calle de Sant Miquel, 40, 07002 Palma, España
- [email protected]
- Phone
- +34 971 975 70 02
- Working hours
- Mon-Thu 07:45 - 15:30, Fri 07:45 - 14:30, Sat 09:30 - 15:15
- Registration
- CIF: B-79081500