Privacy Policy
At Friola we process your personal data confidentially and only to manage your request. This policy explains what data we collect and how we use it.
1. Data controller
The data controller is Friola, with registered address at Calle de Sant Miquel, 40, 07002 Palma. You can contact us by phone or email for any matter related to your data.
2. Legal framework
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable regulations in Spain. If this policy contradicts the law, the law prevails.
3. Data we collect
We collect your name, your phone number and the comment you write in the request form. If you call by phone, we keep the data you give us to prepare the quote. We do not ask for payment details through this channel.
4. Purpose and legal basis
We use your data to respond to your request, prepare a quote and provide the contracted service. The legal basis is the consent you give us when sending the form and the performance of the service contract. The website uses analytics cookies to measure visits without identifying users.
5. Retention period
We keep your data for as long as necessary to comply with tax and accounting obligations, and for a maximum of 5 years after the last service. Invoices are kept in accordance with current regulations.
6. Disclosure to staff and collaborators
Your data is only visible to Friola staff who need to handle your request. We do not transfer data to third parties, except where required by law or if a specific service requires the involvement of a collaborator, who will be subject to the same obligations.
7. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to our email or by post. You can also lodge a complaint with the Agencia Española de Protección de Datos.
8. Questions about this policy
You can write to us at [email protected] or call us at +34 971 975 70 02 during Mon-Thu 07:45 - 15:30, Fri 07:45 - 14:30, Sat 09:30 - 15:15. We answer every inquiry within one business day.
- Merchant
- Friola Servicios Integrales S.L.
- Registered address
- Calle de Sant Miquel, 40, 07002 Palma, España
- [email protected]
- Phone
- +34 971 975 70 02
- Working hours
- Mon-Thu 07:45 - 15:30, Fri 07:45 - 14:30, Sat 09:30 - 15:15
- Registration
- CIF: B-79081500